Privacy

BigSolve LLC ("BigSolve," "we," "us," or "our") is committed to protecting the privacy of visitors and users ("user" or "you"). This Privacy Policy applies to the information that we collect when you use our website at https://www.bigsolve.com (the "Site").

By using the Site, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with our policies and practices, do not use the Site.

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised. We encourage you to review this Privacy Policy whenever you access the Site.

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Information We Collect

We may collect the following information when you use the Site:

Information You Provide Directly

• Contact information, such as your name, email address, phone number, and company name, when you submit a form on the Site
• Any additional information you choose to include in a message to us

Information Collected Automatically

• Usage information, such as pages visited, time spent on pages, and referring URLs
• Technical information, such as your IP address, browser type and version, device type, and operating system
• Cookie and tracking data, as described in the Cookies and Tracking Technologies section below

We do not intentionally collect sensitive personal information such as Social Security numbers, financial account information, or protected health information through the Site.

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Cookies and Tracking Technologies

The Site uses cookies and similar technologies to operate, analyze performance, and improve your experience. Below are the specific technologies in use:

Google Analytics (GA4) — We use Google Analytics to understand how visitors interact with the Site. Google Analytics sets cookies including _ga (expires after 2 years, used to distinguish users), _ga_<container-id> (expires after 2 years, used to maintain session state), and _gid (expires after 24 hours, used to distinguish users). Google Analytics collects information such as pages visited, session duration, and general geographic location. This data is aggregated and anonymous. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

Cloudflare — Our hosting provider (Webflow) uses Cloudflare's content delivery network, which may set cookies such as __cf_bm for bot detection and security purposes. These are strictly functional cookies.

CookieScript — We use CookieScript to present cookie preferences and store your consent choice. This cookie remembers your selection on subsequent visits.

You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on the Site.

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How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and communicate with you about our services
• To operate, maintain, and improve the Site
• To analyze Site usage and performance
• To detect, prevent, and address security or technical issues
• To comply with legal obligations

We do not sell your personal information. We do not use your information to serve targeted advertising.

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How We Share Your Information

We may share your information only in the following limited circumstances:

• Service providers — With third-party vendors who help us operate the Site and deliver our services (such as our hosting provider and analytics tools), subject to confidentiality obligations
• Legal requirements — When required by law, regulation, legal process, or governmental request
• Business transfers — In connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets, in which case you will be notified of any change in ownership or use of your information

We do not share your information with advertisers, sponsors, or other third parties for their own marketing purposes.

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How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Contact form submissions are retained for the duration of any active or prospective business relationship. Analytics data is retained in accordance with our Google Analytics configuration.

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Your Privacy Rights

All Users

• You may choose not to provide certain information, though this may limit your ability to use certain features of the Site.
• You may request access to, correction of, or deletion of your personal information by contacting us at the address below.
• You may opt out of receiving communications from us by following the unsubscribe instructions in any email we send.
• You may manage your cookie preferences through your browser settings or our cookie consent tool.

Connecticut Residents

If you are a Connecticut resident, the Connecticut Data Privacy Act (CTDPA) provides you with additional rights regarding your personal data, including:

• Right to access — You have the right to confirm whether we are processing your personal data and to access that data.
• Right to correction — You have the right to correct inaccuracies in your personal data.
• Right to deletion — You have the right to request deletion of your personal data.
• Right to data portability — You have the right to obtain a copy of your personal data in a portable and readily usable format.
• Right to opt out — You have the right to opt out of the processing of personal data for purposes of targeted advertising, the sale of personal data, or profiling. BigSolve does not sell personal data, engage in targeted advertising, or use profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights, please contact us using the information below. We will respond to your request within 45 days. If we decline your request, you may appeal by contacting us, and we will respond to your appeal within 60 days.

We will not discriminate against you for exercising any of your privacy rights.

California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may provide you with additional rights. BigSolve does not sell or share personal information as defined under the CCPA/CPRA. To exercise any rights under California law, please contact us using the information below.

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Children's Privacy

The Site is not directed at children under the age of 16, and we do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us and we will promptly delete it.

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Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

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Contact

If you have any questions or concerns about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us at dataprivacy@bigsolve.com.