Volunteers for Salesforce
Nonprofit
10+ employees
By deploying Volunteers for Salesforce, the organization replaced manual spreadsheets and email-driven coordination with an automated system for volunteer scheduling, job assignment, shift tracking, and impact reporting.
The Challenge
The nonprofit managed hundreds of volunteers across recurring events using spreadsheets, email threads, and disconnected tools. Coordinators had no clear way to track job assignments, shift coverage, or validated service hours.
This made scheduling slow, reporting unreliable, and communication inconsistent. Grant and board updates required time-consuming manual work.
They needed a centralized, scalable system inside Salesforce to streamline scheduling, improve hour tracking, and reduce administrative overhead while boosting volunteer engagement.
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Summary
BigSolve deployed Volunteers for Salesforce to centralize volunteer jobs, shifts, and hour tracking—giving coordinators a structured workflow and volunteers an easy way to sign up.
Differentiator
The solution streamlined scheduling and communication, reduced administrative overhead, and gave the nonprofit clear visibility into volunteer activity across all programs.
Process Overview
Analyzed volunteer recruitment, scheduling, and hour-tracking processes to uncover operational bottlenecks.
Defined clean Volunteer, Job, Shift, and Hours structures to support scalable V4S workflows.
Configured V4S objects, automated reminders, and Site.com pages for self-service engagement.
Delivered coordinator training and launched a streamlined Salesforce volunteer-management solution.
